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REFUND POLICY
Shop with confidence.
ELIGIBLE
Items with an issue may be eligible for a replacement or refund.
NOT ELIGIBLE
Personalized or used items will not be eligible for replacement or refund.
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OUR REFUND & EXCHANGE POLICY
WRONG ITEM/SIZE RECIEVED
DAMAGED/DEFECTIVE ITEM
PERSONALISED ITEMS
If we sent you the wrong item or size. you'll be eligible for a replacement or refund*.
If your item arrives damaged or has a manufacturing fault, you'll be eligible for a replacement or refund*.
Jerseys with nameset or patches cannot be refunded or replaced*, unless the item is damaged or we made an error with your customized order.
*Refunds apply to missing items (e.g. missing patch or nameset). Replacements apply to incorrect items received (e.g. wrong patch, nameset, size, version or jersey).
TIMEFRAME
All replacement or refund requests must be made within 2 days of receiving your order
HOW TO REQUEST A REPLACEMENT OR REFUND
01
CONTACT US
Contact Jersique within 2 days of receiving your order.
02
SEND DETAILS
Provide your order number, reason for the request and photos where applicable.
04
RESOLUTION
Once approved and the item is received/verified, we'll arrange the applicable replacement or refund.
03
REVIEW
We'll review your request and get back to you with the next steps.
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